Forum Discussion
Not receiving texts from Verizon carriers!
Hello Everyone,
I'm looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have spoken to multiple people with tmobile up to the engineers and they have stated that everything is clean on their end and have even rebroadcasted my number. I have tried every possible thing that I could on the phone in order to see if I could resolve the issue but have not had any luck. I talked with a verizon rep today and they said that my account would be deactivated when the billing cycle ends in February but only stated the messaging issue was on tmobiles end. I am stuck, losing serious hope, and no longer know what to do. Can anyone help???????
I have android. And I tried everything...new phone, new sim card. Back and forth with techs from verizon and tmobile. Took my phone to a store and they tried everything too. For 2 months we tried everything. Finally I chatted with a tmobile tech and he sent me those instructions and it finally worked. Hope u get your issue resolved soon. I know how irritating it is.
Still can't get my texts from senders and they all seem to be Verizon contacts. It all seemed to start when I tried to Port from T-Mobile to visible who has service through Verizon. I have talked to so many level two and level three technicians I am exhausted day after day on the phone for 3 weeks still no text coming back all showing " Not Delivered"
Having pretty much same issue. But I can get texts from anyone but can't send to vz or att people. I can send gifs and pics. But no texts. Works fine for sprint, metro and tmobile. They are telling me it's a local issue that engineers are working on. On day 3 now. Beyond annoyed. After 25yrs with them, I'm about to bail. Had similar issue in April with my note 8 that I couldn't receive any calls at all and couldn't send texts to vz people. They replaced it with note 20 all issues resolved but now text issue is back.
No this is VZW. Wefound your number built with a SMS profile and it was removed so should be working from VZW.
I was unable to receive text from Verizon customers. Finally after 27 days Verizon released my number. This is the text I received from them. Hope it helps.
did you mover over from Verizon or did you start out with TMO? and same for the rest of the fam?
From my research and numerous calls to Verizon and T-Mobile it is a Verizon problem. Only Verizon customers are not able to text and everyone I have talked to that is on T-Mobile started to port and without their consent the line was activated. I have filed a complaint with the FCC. We'll see how it goes. It has been sent to Verizon who told me just this last Friday my account was still open and I never activated the lines nor did I give them permission to. I still receive emails about my bill being ready to view and can log in. They told me the account was still active and shutting it down should solve the problem. Nope, not at all
T-Mobile told me they have contacted Verizon numerous times and nothing happens. T-Mobile cannot make Verizon unblock. This is a Verizon problem.
I wasn't receiving individual texts from iPhones (I'm on android) on Verizon after I ported my number over from Verizon. I could, however, receive group texts from iPhones on Verizon - weird. T-Mobile couldn't fix it but filing an FCC complaint got 'er done in three days! Verizon had to fix it on their end.
Where do I file a complaint in order to get action from Verizon? Same problem, my family started changing from t-mobile to Verizon, we aborted when one line was activated and we found out how bad Verizon's coverage was compared to t-mobile.
I have an iPhone and now I can't receive texts from Verizon android phones, they get mine though. This has been going on since we cancelled the transfer and were told that only one number had been ported over to Verizon so we got it ported back to t-mobile, supposedly my number was never ported.
Where do I file a complaint to get action from Verizon? I hope it doesn't take a class action suit against Verizon to get this fixed because I need it fixed now.
Thanks to everyone that reported this problem, at least I know I’m not alone.
username191 wrote:
Dnnhernandez wrote:
I finally got my issue resolved. I had to go into the Settings, Apps, then go to your Messages App. Click on Storage, then hit Clear Catche. It worked for me. Maybe this will help you too. Save u alot of aggravation.
I appreciate the reply. Do you use iOS or Android? I've tried to reset everything short of the phone itself and SMS from VZW folks are still not coming in. I wish my issue were resolved as simple as yours was. If it goes on much longer I may reset the entire phone even though I've tried different phones.
Wanted to give an update. My issue was corrected many months ago, but my number originally originated from VZW. For some reason my number got "caught up" in VZW's system and someone there had to fix it. I spoke to a senior T-Mobile tech who was extremely helpful. Took some work on my end but ever since it has been smooth sailing.
