Forum Discussion
Unable to receive SMS from loosing carrier
Ported two numbers over from Verizon to T-Mobile 2 months ago. One works fine, the other can't receive SMS/MMS messages from Verizon customers. Can receive SMS/MMS from TMobile and ATT customers just...
T-Mobiles responsibility is to Deliver the T-Mobile senders message to the Verizon messaging platform.
Verizon’s responsibility is to deliver the Verizon Customers message to the T-Mobile messaging platform.
The problem lies with who is not delivering the message in the scenarios listed above.
If a message never leaves the Verizon platform, T-Mobile can’t reach in and get it.
We do see numbers from other carriers stuck with profiles still present after a port out but it is very rare and they are removed immediately when they come up.
Best Regards
