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is anyone having network issues with galaxy z fold 3??
after i updated my phone to android 12 my service got so dam bad i wish i dint do it my z fold 3 is slow and the service is patchy and im tired of talking to a rep it seems all i get is a reset your phone and that could help this a 1800 phone i might get rid of it and get the galaxy S22 ultra if this phone does not get any better
Alejandro215
Roaming Rookie
4 years ago
android
samsung
t-mobile
28KViews
11likes
128Comments
Unable to connect Chamberlain garage door opener via 5g internet
Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet. After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port. Neither vendor is being responsive with a solution.
ShivasIrons
Roaming Rookie
4 years ago
18KViews
18likes
66Comments
Unlocked the phone
здравствуйте! заблркирован телефон под вашего оператора, прошу разблокировать его, так как срок контракта с Вами истек. iphone 5s 16gb model A1533
Solved
magenta3752133
Network Novice
8 years ago
18KViews
0likes
62Comments
Home Internet Port Forwarding working in 2021?
I see a couple threads talking about port forwarding not working and I still can’t seem to get mine working. Is anyone having any success with new hardware or contacting support?
MadMagMan
Newbie Caller
5 years ago
home internet service gateway
t-mobile
33KViews
14likes
44Comments
Home Internet - force firmware update?
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. Is there anyway to trigger the update? I've heard the new update can greatly speed up the modem but don't know if that's true.
rangerrick337
Roaming Rookie
5 years ago
internet residencial
módem
23KViews
0likes
40Comments
Inseego M2000 Doesnt Work For Gaming on 5G
I was told the 5G inseego MiFi 2000 would work with anything and would allow me to play Xbox One on it. I ended up connecting with my phone and laptop but unable to do so with my Xbox. I ended up messaging inseego because I thought it was an inseego issue. They replied to me saying this: “Hello, The issue you are seeing is a result of some backend network handling changes made on the T-Mobiles side for their 5G network. Forcing the M2000 to 4G only is a possible fix for the issue while it is being worked out. This can be done with the following steps. First, on a device connected to the M2000 open a browser and navigate to 192.168.1.1 Once you land on this page sign-in in the top right corner. (By default the admin password will be the same as the default WiFi password if it has not been updated) Go to Settings > Advanced, the page you land on after clicking Advanced should be the Network tab, locate Network Mode Selection, change this from Auto to LTE/UMTS, save the changes at the bottom of the page. Reboot the M2000, this change may take a few minutes to take effect, retry the connection from your console. Here is how to get a hold of us if needed. Inseego Support Phone: 877-698-6481 Email: technicalsupportus@inseego.com” I switched to 4G LTE and was able to finally get online for the Xbox Multiplayer. I wouldn’t of bought a 5G hotspot if I was going to have to only use 4G LTE. I got this because I’m away half the year due to work. Is T-Mobile going to have this issue fixed or will this be a continuous problem? If it won’t be fixed, I’d probably go in a different direction regarding providers
Pdigiovanni2
Newbie Caller
4 years ago
5g
Inseego
m2000 inseego network band 5g 4g
t-mobile
14KViews
1like
32Comments
Home Internet - Port Forwarding not working
I received and configured my LTE Gateway, TM-RTL0102 about a week ago. It works almost perfectly. Speeds are solid, both up and down. Only problem is that port forwarding isn't working. I've got the virtual servers configured on the Gateway for my home security cameras and RDP to my office computer, but neither is working. Is this a feature that's not available yet? If not, I might have to hold up on using the service as it's definitely something I'd like to have working, especially the security cameras.
Solved
magenta7828038
Newbie Caller
6 years ago
home internet service gateway
port forwarding
27KViews
0likes
32Comments
Voice on Nokia 225 no longer working.
Hello, Does anyone know if TMobile has done an update to the voice networks that would render the Nokia 225 to longer make calls? It was working fine and then a couple weeks ago it stopped working. I can make and receive sms still, which is odd. I thought it might just be an issue with setting so I did a factory reset but the issue still persists. I put my sim in a another phone which worked for voice calls. With these steps I figure it must just be the Nokia. Since it's a dumbphone and doesn't cost a lot, I ordered another one. The same issue is also happening on the new I got. Does anyone have an idea on what the issue might be that is causing these devices to no longer work?
Joey_Pineapples
Network Novice
3 years ago
no voice
nokia
3.3KViews
0likes
30Comments
SMS on MY PC
I am a Tmobile user and would ;like ro beable to receive and send messages on my Windows PC deskop ? Has anyone have any experience with that ? -Ross
rossgordnia
Network Novice
2 years ago
t-mobile
1.3KViews
0likes
26Comments
Is the TM-AC1900 ROUTER still supported?????
A year or so ago, T-mobile provided me with a TM-AC1900 ROUTER ... (ASUS rebranded to T-Mobile). They also provided a Personal Cell Spot 4G LTE which I refer to as an Extender or perhaps Booster. Started having trouble with the router. Called T-mobile and was told I can exchange it for (even) an updated ROUTER at my local store. Went to store with old one and exchanged it for a 'newer' one. Got it home after closing time and discovered it was a (updated) Extender. At that point, I am ROUTERless. The store is now closed for the night. Called T-mobile. Explained the situation and was told the right device would be shipped promptly to the house. Got a confirming email ... indicated what was coming was ANOTHER Extender. Called TMO again. The shipment was cancelled and 'the right device' would ship out promptly. Next confirming email ... ANOTHER Extender. I even emailed the President of T-Mobile. I am not lying. By the time his assistant contacted me, I had yet ANOTHER device (PROMISING IT WAS THE RIGHT THING) en route. His assistant asked if everything was OK now ... I told her 'Presumably .. yes .. but I was not sure exactly WHAT was coming". She said she would check with me NEXT THURSDAY (from today ... FRIDAY). I then got ANOTHER confirming email .... an EXTENDER is on the way ... AGAIN. I grabbed the box the original (and only) ROUTER first came in. I grabbed the box the NEW EXTENDER came in and headed for the store. After a LONG explanation, they started researching. Here is what I was just told an hour or so ago: The ROUTER is discontinued by T-mobile. They no longer provide one. If one has one, it will stop working correctly. They are expected to procure their OWN router. FIRST I EVER HEARD of this. The EXTENDER is still provided but there is an updated one that I needed ... so I can keep the NEW EXTENDER .. BUT NEED TO RETURN THE OLD ONE. Sooo, I asked the store MANAGER what new router do I need (to work with the new Extender)?. She did not have a firm answer. Soooo, I ordered one on Amazon .. another Asus AC1900 which, I believe is NOT rebranded and is a updated router from the old one, and should work fine with the new Extender. The manager at the T-mobile store agreed with me. Does anyone KNOW for certain this NEW router will work with the new extender. I am worried for some stupid reason it won't. Strange to me that I was never notified of this T-mobile change in the first place. NO one at T-Mobile phone-in knew of this (a router provision being discontinued). The only person who seemed to be informed of what the problem is/was is a VERY YOUNG waif of a girl at the T-mobile store who knows more than I do about routers etc. I swear she did not look over 14 .. but seemed to know what she was talking about. Not even the President's assistant ever mentioned any of this. I will let her know on Thursday. A T-MOBILE provided ROUTER is not even in their inventory anymore.
Solved
wacojohn
Network Novice
8 years ago
6.3KViews
0likes
25Comments

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"253","kudosSumWeight":0,"repliesCount":40,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:modem","text":"módem","time":"2021-09-29T16:27:44.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:33361":{"__typename":"Conversation","id":"conversation:33361","topic":{"__typename":"ForumTopicMessage","uid":33361},"lastPostingActivityTime":"2022-02-16T09:55:33.000-08:00","solved":false},"User:user:150":{"__typename":"User","uid":150,"login":"Pdigiovanni2","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:150"},"ForumTopicMessage:message:33361":{"__typename":"ForumTopicMessage","subject":"Inseego M2000 Doesnt Work For Gaming on 5G","conversation":{"__ref":"Conversation:conversation:33361"},"id":"message:33361","revisionNum":1,"uid":33361,"depth":0,"board":{"__ref":"Forum:board:other-devices"},"author":{"__ref":"User:user:150"},"metrics":{"__typename":"MessageMetrics","views":13853},"postTime":"2021-06-10T12:50:46.000-07:00","lastPublishTime":"2021-06-10T12:50:46.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was told the 5G inseego MiFi 2000 would work with anything and would allow me to play Xbox One on it. I ended up connecting with my phone and laptop but unable to do so with my Xbox. I ended up messaging inseego because I thought it was an inseego issue. They replied to me saying this: “Hello, The issue you are seeing is a result of some backend network handling changes made on the T-Mobiles side for their 5G network. Forcing the M2000 to 4G only is a possible fix for the issue while it is being worked out. This can be done with the following steps. First, on a device connected to the M2000 open a browser and navigate to 192.168.1.1 Once you land on this page sign-in in the top right corner. (By default the admin password will be the same as the default WiFi password if it has not been updated) Go to Settings > Advanced, the page you land on after clicking Advanced should be the Network tab, locate Network Mode Selection, change this from Auto to LTE/UMTS, save the changes at the bottom of the page. Reboot the M2000, this change may take a few minutes to take effect, retry the connection from your console. Here is how to get a hold of us if needed. Inseego Support Phone: 877-698-6481 Email: technicalsupportus@inseego.com” I switched to 4G LTE and was able to finally get online for the Xbox Multiplayer. I wouldn’t of bought a 5G hotspot if I was going to have to only use 4G LTE. I got this because I’m away half the year due to work. Is T-Mobile going to have this issue fixed or will this be a continuous problem? If it won’t be fixed, I’d probably go in a different direction regarding providers ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1682","kudosSumWeight":1,"repliesCount":32,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:5g","text":"5g","time":"2021-02-22T10:35:21.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:Inseego","text":"Inseego","time":"2021-06-10T12:50:46.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:m2000 inseego network band 5g 4g","text":"m2000 inseego network band 5g 4g","time":"2021-07-07T06:34:09.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:30642":{"__typename":"Conversation","id":"conversation:30642","topic":{"__typename":"ForumTopicMessage","uid":30642},"lastPostingActivityTime":"2021-02-15T01:11:39.000-08:00","solved":true},"User:user:125209":{"__typename":"User","uid":125209,"login":"magenta7828038","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:125209"},"ForumTopicMessage:message:30642":{"__typename":"ForumTopicMessage","subject":"Home Internet - Port Forwarding not working","conversation":{"__ref":"Conversation:conversation:30642"},"id":"message:30642","revisionNum":1,"uid":30642,"depth":0,"board":{"__ref":"Forum:board:other-devices"},"author":{"__ref":"User:user:125209"},"metrics":{"__typename":"MessageMetrics","views":27336},"postTime":"2019-10-04T07:07:10.000-07:00","lastPublishTime":"2019-10-04T07:07:10.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I received and configured my LTE Gateway, TM-RTL0102 about a week ago. It works almost perfectly. Speeds are solid, both up and down. Only problem is that port forwarding isn't working. I've got the virtual servers configured on the Gateway for my home security cameras and RDP to my office computer, but neither is working. Is this a feature that's not available yet? If not, I might have to hold up on using the service as it's definitely something I'd like to have working, especially the security cameras. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"518","kudosSumWeight":0,"repliesCount":32,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:home internet service gateway","text":"home internet service gateway","time":"2022-06-14T23:41:48.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:port forwarding","text":"port forwarding","time":"2022-10-18T10:37:33.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:39598":{"__typename":"Conversation","id":"conversation:39598","topic":{"__typename":"ForumTopicMessage","uid":39598},"lastPostingActivityTime":"2023-03-12T20:48:05.000-07:00","solved":false},"User:user:118734":{"__typename":"User","uid":118734,"login":"Joey_Pineapples","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:118734"},"ForumTopicMessage:message:39598":{"__typename":"ForumTopicMessage","subject":"Voice on Nokia 225 no longer working.","conversation":{"__ref":"Conversation:conversation:39598"},"id":"message:39598","revisionNum":1,"uid":39598,"depth":0,"board":{"__ref":"Forum:board:other-devices"},"author":{"__ref":"User:user:118734"},"metrics":{"__typename":"MessageMetrics","views":3340},"postTime":"2022-11-17T09:18:06.000-08:00","lastPublishTime":"2022-11-17T09:18:06.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, Does anyone know if TMobile has done an update to the voice networks that would render the Nokia 225 to longer make calls? It was working fine and then a couple weeks ago it stopped working. I can make and receive sms still, which is odd. I thought it might just be an issue with setting so I did a factory reset but the issue still persists. I put my sim in a another phone which worked for voice calls. With these steps I figure it must just be the Nokia. Since it's a dumbphone and doesn't cost a lot, I ordered another one. The same issue is also happening on the new I got. Does anyone have an idea on what the issue might be that is causing these devices to no longer work? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"761","kudosSumWeight":0,"repliesCount":30,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:no voice","text":"no voice","time":"2022-11-17T09:18:06.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:nokia","text":"nokia","time":"2022-04-20T02:12:47.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:48614":{"__typename":"Conversation","id":"conversation:48614","topic":{"__typename":"ForumTopicMessage","uid":48614},"lastPostingActivityTime":"2024-05-30T12:33:24.000-07:00","solved":false},"User:user:149283":{"__typename":"User","uid":149283,"login":"rossgordnia","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:149283"},"ForumTopicMessage:message:48614":{"__typename":"ForumTopicMessage","subject":"SMS on MY PC","conversation":{"__ref":"Conversation:conversation:48614"},"id":"message:48614","revisionNum":1,"uid":48614,"depth":0,"board":{"__ref":"Forum:board:other-devices"},"author":{"__ref":"User:user:149283"},"metrics":{"__typename":"MessageMetrics","views":1325},"postTime":"2023-11-28T12:26:44.000-08:00","lastPublishTime":"2023-11-28T12:26:44.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am a Tmobile user and would ;like ro beable to receive and send messages on my Windows PC deskop ? Has anyone have any experience with that ? -Ross ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"159","kudosSumWeight":0,"repliesCount":26,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:40088":{"__typename":"Conversation","id":"conversation:40088","topic":{"__typename":"ForumTopicMessage","uid":40088},"lastPostingActivityTime":"2023-03-31T14:38:24.000-07:00","solved":true},"User:user:2428":{"__typename":"User","uid":2428,"login":"wacojohn","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:2428"},"ForumTopicMessage:message:40088":{"__typename":"ForumTopicMessage","subject":"Is the TM-AC1900 ROUTER still supported?????","conversation":{"__ref":"Conversation:conversation:40088"},"id":"message:40088","revisionNum":1,"uid":40088,"depth":0,"board":{"__ref":"Forum:board:other-devices"},"author":{"__ref":"User:user:2428"},"metrics":{"__typename":"MessageMetrics","views":6300},"postTime":"2018-03-30T13:52:03.000-07:00","lastPublishTime":"2018-03-30T13:52:03.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" A year or so ago, T-mobile provided me with a TM-AC1900 ROUTER ... (ASUS rebranded to T-Mobile). They also provided a Personal Cell Spot 4G LTE which I refer to as an Extender or perhaps Booster. Started having trouble with the router. Called T-mobile and was told I can exchange it for (even) an updated ROUTER at my local store. Went to store with old one and exchanged it for a 'newer' one. Got it home after closing time and discovered it was a (updated) Extender. At that point, I am ROUTERless. The store is now closed for the night. Called T-mobile. Explained the situation and was told the right device would be shipped promptly to the house. Got a confirming email ... indicated what was coming was ANOTHER Extender. Called TMO again. The shipment was cancelled and 'the right device' would ship out promptly. Next confirming email ... ANOTHER Extender. I even emailed the President of T-Mobile. I am not lying. By the time his assistant contacted me, I had yet ANOTHER device (PROMISING IT WAS THE RIGHT THING) en route. His assistant asked if everything was OK now ... I told her 'Presumably .. yes .. but I was not sure exactly WHAT was coming\". She said she would check with me NEXT THURSDAY (from today ... FRIDAY). I then got ANOTHER confirming email .... an EXTENDER is on the way ... AGAIN. I grabbed the box the original (and only) ROUTER first came in. I grabbed the box the NEW EXTENDER came in and headed for the store. After a LONG explanation, they started researching. Here is what I was just told an hour or so ago: The ROUTER is discontinued by T-mobile. They no longer provide one. If one has one, it will stop working correctly. They are expected to procure their OWN router. FIRST I EVER HEARD of this. The EXTENDER is still provided but there is an updated one that I needed ... so I can keep the NEW EXTENDER .. BUT NEED TO RETURN THE OLD ONE. Sooo, I asked the store MANAGER what new router do I need (to work with the new Extender)?. She did not have a firm answer. Soooo, I ordered one on Amazon .. another Asus AC1900 which, I believe is NOT rebranded and is a updated router from the old one, and should work fine with the new Extender. The manager at the T-mobile store agreed with me. Does anyone KNOW for certain this NEW router will work with the new extender. I am worried for some stupid reason it won't. Strange to me that I was never notified of this T-mobile change in the first place. NO one at T-Mobile phone-in knew of this (a router provision being discontinued). The only person who seemed to be informed of what the problem is/was is a VERY YOUNG waif of a girl at the T-mobile store who knows more than I do about routers etc. I swear she did not look over 14 .. but seemed to know what she was talking about. Not even the President's assistant ever mentioned any of this. I will let her know on Thursday. A T-MOBILE provided ROUTER is not even in their inventory anymore. 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