Home Internet - force firmware update?

Contact tech support.  They should be able to push a firmware update to it for you. 

I got the new 6g modem today an it won't work because firmware needs updating i click update while I'm in the modem settings an it ask me for file to update it with . So mine will not work an call center is a joke 2hr waits never call back . It's a joke 

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I have firmware 1.2003.03.0178 and it seems unreliable. It constantly drops connection and I have to reset the device via the admin page.

New customer since 9/1/2021

My Internet Gateway has firmware 1.2101.00.1609  installed.

I'm a bit disappointed with the spotty connectivity, slow DNS, and buffering on 4K Ultra HDR video streaming testing. I opened a complaint ticket with the cellular engineers ( via 844-275-9310 ), and I was informed that my tower is still awaiting a 5G upgrade. That doesn't match with the promotional flyer in the mail. 😟 The guy I talked with on the phone was able to confirm the relative direction of the tower, so I do have it located in the best-facing window of the home. I have to say that the service and attention provided on that call were superb. ( It may have helped that he recognized my experience in wireless and LAN networking ).

I'm not sure how well that little appliance functions as a DNS server, but it is probably an extra useless hop. So, I manually changed my DNS server setting on the laptop to Google's 8.8.8.8, and that helped improve name resolution times quite a bit.

I was told recently by a T-Engineer to get the latest update, power off your tower for 30 minutes.  After that time power the gateway back up.  The gateway will automatically look for an update, if available it will down load it and install.

Yesterday, I received and installed the new 5G gateway, 5G21-12W-A.

Where can I find the latest firmware version?

Would like to know if you were able to get tech support to push through an update. I called today and they told me that there is no update yet. 

rangerrick337 wrote:

We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. 

 

Is there anyway to trigger the update?

 

I've heard the new update can greatly speed up the modem but don't know if that's true.

What do you think the latest firmware version is?

Current 5G modems being shipped with firmware version 1.2003.03.0168 .