Home Internet - force firmware update?

SteveMichigan wrote:

Current 5G modems being shipped with firmware version 1.2003.03.0168 .

That’s noteworthy.

Can you take some screenshots of the web interface so we can compare and see what if anything has been updated?

I am still on 0143 myself.  A member, Stefan Knight, of the TMobile Home Internet FB group just received his 5G modem and posted his firmware version.  Here's a link to the group in case you're not familiar with them.  You may have to join to view the threads.

  https://www.facebook.com/groups/360887451937077

Factory reset the modem that should push the new update to it.

SteveMichigan wrote:

Current 5G modems being shipped with firmware version 1.2003.03.0168 .

I'm afraid not just received my 3days ago

I just received mine today: 

1.2003.03.0168

themishmosh wrote:

I just received mine today: 

1.2003.03.0168

Was the firmware forced on the modem or did you download it somewhere? 
If 0168 is the latest I already have it. But would like to know for reference how they are doing things.

MGB1508 wrote:

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable.  I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.

I have been unable to get into the settings on my Gateway - how do you know what firmware you have?

Well today isn't over yet, so there is still hope for the upgrade.  As for accessing your gateway, from a PC or MAC go to. 192.168.12.1.  You should see the overview page.  On the very right side is Software Version.  The current version is 1.2003.03.0168.  So we want to see a higher number  for the new version that gets released.   Otherwise you can use the Home Internet App on your phone and at the bottom (android version) click on MORE and then click on GATEWAY INFORMATION.  The FIRMWARE VERSION is the first thing listed. 

Thank you for the info - I see that now.  I have been trying to look at the system part of the gateway and it asks for a log-on.  I use "admin" and the password on the bottom of the gateway, but it won't let me log in and doesn't give an option for help.  

Should I be able to log into that?

Maybe you changed the password at some point?  You can do a reset by pressing the button on the back of the unit but then you would have to do any setup you have done previously again. Doing the login gives you the ability to change the ssid name and passwords , etc .