Home Internet - force firmware update?

Thanks for the info - very helpful.

MGM46 wrote:

MGB1508 wrote:

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable.  I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.

I have been unable to get into the settings on my Gateway - how do you know what firmware you have?

 

I spoke to Customer Service a couple days ago, regarding the new upgraded gateway I finally received after 2+ months. It does connect to more wi-fi devices, however it does not work with voip phone service. Through a multitude of CSR calls regarding this gateway, I was not informed that it would not work with my voip service until after it was connected and found it would not send or receive calls. This is my business number so this is a huge problem. A lengthy conversation, resetting the router, did not help. I was told no voip service would work without a firmware update. Engineers are working on it, no projected timeline. Would have been nice to have been informed of this deficiency before connecting the new and sending back my old gateway. I may have to switch from T-mobil internet service and find another provider in order to have voip service for my business line.

Better1 wrote:

MGM46 wrote:

MGB1508 wrote:

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable.  I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.

I have been unable to get into the settings on my Gateway - how do you know what firmware you have?

 

I spoke to Customer Service a couple days ago, regarding the new upgraded gateway I finally received after 2+ months. It does connect to more wi-fi devices, however it does not work with voip phone service. Through a multitude of CSR calls regarding this gateway, I was not informed that it would not work with my voip service until after it was connected and found it would not send or receive calls. This is my business number so this is a huge problem. A lengthy conversation, resetting the router, did not help. I was told no voip service would work without a firmware update. Engineers are working on it, no projected timeline. Would have been nice to have been informed of this deficiency before connecting the new and sending back my old gateway. I may have to switch from T-mobile internet service and find another provider in order to have voip service for my business line. BTW, I have the version.0168.

rangerrick337 wrote:

We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. 

 

Is there anyway to trigger the update?

 

I've heard the new update can greatly speed up the modem but don't know if that's true.

Reboot or Factory Reset may work. Mine updated over night and now there is packet loss. I have no 5G so B66 is the only band I'm connected to but never have experienced packet loss till this update.

wildchld wrote:

rangerrick337 wrote:

We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. 

 

Is there anyway to trigger the update?

 

I've heard the new update can greatly speed up the modem but don't know if that's true.

Reboot or Factory Reset may work. Mine updated over night and now there is packet loss. I have no 5G so B66 is the only band I'm connected to but never have experienced packet loss till this update.

 

@rangerrick337 : In your browser go to 192.168.12.1 to login to the modem/router. See if the System|Upgrade button will take you from 1.2003.03.0143 to 1.2003.03.0168

We’ve had ours since late Feb. It’s on 1.2003.03.0168, but I can’t remember if I did the manual update or if it happened after a reboot.

@wildchld : What utility are you using that shows jitter and packet loss?

magenta5835029 wrote:

wildchld wrote:

rangerrick337 wrote:

We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. 

 

Is there anyway to trigger the update?

 

I've heard the new update can greatly speed up the modem but don't know if that's true.

Reboot or Factory Reset may work. Mine updated over night and now there is packet loss. I have no 5G so B66 is the only band I'm connected to but never have experienced packet loss till this update.

 

@rangerrick337 : In your browser go to 192.168.12.1 to login to the modem/router. See if the System|Upgrade button will take you from 1.2003.03.0143 to 1.2003.03.0168

We’ve had ours since late Feb. It’s on 1.2003.03.0168, but I can’t remember if I did the manual update or if it happened after a reboot.

@wildchld : What utility are you using that shows jitter and packet loss?

I started getting the packet loss when I got .0178 never was on .0168.

That’s a Speedtest from inside my Asus router…

@wildchld Hmmm - interesting. When I got the T-Mobile/Nokia device I was told by TM tech that the LAN/WAN ports were not active. Are you using ethernet or WiFi between your devices and your ASUS router? (We're still using our reliable ASUS RT-N66U to connect to our ATT DSL modem because Hulu Live TV through Roku sees the TM Home Internet as a forbidden mobile hotspot.) 

magenta5835029 wrote:

@wildchld Hmmm - interesting. When I got the T-Mobile/Nokia device I was told by TM tech that the LAN/WAN ports were not active. Are you using ethernet or WiFi between your devices and your ASUS router? (We're still using our reliable ASUS RT-N66U to connect to our ATT DSL modem because Hulu Live TV through Roku sees the TM Home Internet as a forbidden mobile hotspot.) 

 

I received my High Speed Gateway ten days ago.   It has firmware version 1.2003.03.0178.

The LAN ports are active.   I have an Orbi Router connected to one port in Access Point mode, and an 8 port switch connected to the other.

iPhone Pro Max with Wi-Fi 6 connection to T-Mobile Gateway…

iPhone Pro Max with Wi-Fi 5 connection to Orbi Router connected in Access Point Mode to T-Mobile Gateway…

Windows 10 Laptop with Wi-Fi 5 connection to T-Mobile Gateway…

magenta5835029 wrote:

@wildchld Hmmm - interesting. When I got the T-Mobile/Nokia device I was told by TM tech that the LAN/WAN ports were not active. Are you using ethernet or WiFi between your devices and your ASUS router? (We're still using our reliable ASUS RT-N66U to connect to our ATT DSL modem because Hulu Live TV through Roku sees the TM Home Internet as a forbidden mobile hotspot.) 

 

Yes they always been active.