Forum Discussion
Home Internet - force firmware update?
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.
Is there anyway to trigger the update?
I've heard the new update can greatly speed up the modem but don't know if that's true.
syaoran wrote:
Contact tech support. They should be able to push a firmware update to it for you.
I tried that, they said they cannot push the update.. and it should be “completed” by 8/26.
It’s 8/26.
No firmware update.
what is the most current firmware?
johnbor wrote:
what is the most current firmware?
1.2101.00.1609 MR4
And still nothing - no update pushed at all to me.
Tengo
Versión de software:
1.2003.03.0178
Is there a way to download the new update????
johnbor wrote:
Tengo
Versión de software:
1.2003.03.0178
Is there a way to download the new update????
Nope.. I’ve asked them and they’ve told me the only way to receive the update is via OTA…
I did a factory reset and now I have 1.2101.00.1609
I just tried it…. didn’t work for me.
I've had really spotty speed and even complete drop out. I've called in to Support a lot about this and I get various apologies/excuses (upgrading towers - congestion in my area). Two days ago the tech said he was remotely upgrading the firmware to 1609 but apparently it didn't work since I still show 0178 when I log on to the gateway IP address. This is very frustrating since I signed on because the speed was supposed to be 25 or better. Sometimes, rarely, I get speeds like that (and above) but most of the time speed is below 5 (even below 1). And "factory reset" screws up so many devices I have that it can take 2 days to get everything working properly after the reset.
I have had it for 2 weeks, with the newest firmware, 1.2101.00.1609 , but still self reboots once a day and once with wifi broadcast but no internet (had to poweroff and on by hand).
speed is about 30-120 MBPS when working.
5G21 firmware update
