T Mobile Website is not working properly

Hey Johnn, The T-Mobile website and app are great ways to manage your account. Have you had a chance to discuss this with our customer support team? When you report it to us by calling in or messaging us on Facebook or Twitter, they can file a ticket for the right teams to review what is going on and work on a fix.

If you share the images that you referenced, then we might be able to shed a little more light on the situation to see if there is anything that can be done outside of the ticket. 

Gracias.