NOK5G21 Home Internet Gateway Not Working Properly

wildcats198311 wrote:

I heard T-Mobile has the 5G turned off for NOK 5G21.  So it should not connect to a 5G band.  Hopefully they get the 5G network working and turned on soon. 

The 5G has been turned on from the very start. Anyone saying its turned off just doesn't know what they are talking about. Now if 5G is enabled in your area is a different story. But Tmobile already has a massive 5g footprint and that combined with the Sprint footprint its a huge area of the US that is covered in some form of 5G.

Now its worth mentioning there are many different layers of 5G. You have a layer of 5G that was more made for distance by losing some speed (10+ miles easily). You have a layer that is the short range super speed 5G (just a few miles). Then you have the step up from 4G LTE 5G that provides a 2x to 3x speed boost with medium range in there.

I live out in the middle of nowhere rural america where we have a population of like 50 people out where. The entire area is bathed in tmobile 5G n71 signal. Easily 50+ mbps. 

The nokia (grey trashcan) modem will pickup b2 (4g) for upload and secondary up n71 (5g) for the download side of things. This makes for good download speeds that the b2 just can't offer on its on in our area.

Sadly there is nothing you or they can do. The modems hardware and the tower are making the decision on what to connect you to.

The only thing that can be done is you can move the modem around your area and see if you can find a spot it likes. Other then that there is nothing that can be done.

Alarmguy,

I have the same problem.   5G on n71 was great at first, but the unit keeps rebooting, resetting, etc and I went 3 weeks without connecting to 5G.   I moved the unit to another room last night and left it there.  This morning I moved it back and restarted.  I have 5G again and n71 connected.  Not sure how long this will last.

According to their map, 5G is available to me. But my 5G21 router is connecting with LTE

I've had the 5G21 for about three weeks now and it's on LTE (3 bars). When I signed up, Tmobile said that 5G will available sometime this year for the gateways. According to their 5G map, 5G is available at my address.

Would be nice if Tmobile participated in the forum to provide at least some info.

Metsfan ( I was from NY)

I hate to say this but time will prove me right to you. You might as well give up now IF you have an option for another internet provider, then if you wish go back to TMobile next year.
Im one of the lucky ones I guess, I went back to good old reliable Spectrum @$49 for 100 Mbps service. I will try out TMobile in Jan of 2022 again, hopefully they have everything fixed nationwide by then. 

Some areas are good but not are not just yet.

Full disclosure, I HATE Spectrum but $49 a month for 1 year maybe TMobile will have their act together in a year or sooner. 

TMobile has a tech support phone number posted all over your GUI, App and in the box, they do not monitor this forum to give answers, you need to call.

Sure hope there is a remedy for this soon.   I'm getting frustrated as well.   I'm about 1/4 mile line of sight to the tower, yet secondary signal will not stay connected no matter where I place the tower.   Plus, I'm in a small rural town with NO congestion on the network.    

 My feeling is if they promote it as 5g signal they should be able to deliver 5g signal.   This is just silly at this point.  

I had to unplug mine and took it outside. I held up straight up in the air in the direction of the tower for at least 5 minutes. plugged it back into my house and i was pulling the secondary signal again.

Was afraid of that, thanks for the response!

I heard T-Mobile has the 5G turned off for NOK 5G21.  So it should not connect to a 5G band.  Hopefully they get the 5G network working and turned on soon.