Forum Discussion
Website Login --- Typically Broken, Why?
Google Chrome. Microsoft Edge. For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING! I love T-Mobile but this is ridiculous.
For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.
Lately, I give my user, then my password. All seems well until the only thing that shows up on the next page is the footer. The address says it's my Dashboard page. But nope! Reloading gives an error message. Back button occasionally opens my Dashboard page. But when it does take me to the Dashboard I click "Shop" and get "500 Internal Server Error". All I want to do is buy two phones without going to the store or spending forever talking to someone on the phone.
Why is it so hard to get your website to work?
Can we get John Legere back to drive home permanent fix?
I use Edge and Firefox and it is always broken for me. Half the time, I can't log in at all and right now I can log in and see my account details but when I try to do something like pay a bill or view users I get an error from the web app and it kicks me back out to the log in screen and then won't let me log back in because of a refer mismatch. I am going to move my business off of t-mobile because I can't reliably track expenses with this broken site
Ticoscen wrote:
Same here. Edge, Chrome and Mozilla only render a footer page and pushes you back to login again. Tmobile phone support (horrible….) said: "it's a known issue with the website." Like, it's obsolete and doesn't get any attention. I can get to my account information the their cell phone app though. Maybe it's Russian hackers f'ing web page things up again.
I can't even get there with the phone app. This is completely absurd. Six different attempts across three different platforms all turned up empty and have been doing so for the last month and a half or more.
Desktop web browsers (tested: Vivaldi on Win10, Firefox on Win10, Edge on Win10, Vivaldi on macOS, Safari on macOS), after login, all just show the footer page. Attempting to access it via the cell app gets me an error message as follows: "Webpage not available" - "The webpage at tmoapp-web://https://my.tmobile.com/billandpay could not be loaded because: net::ERR_UNKNOWN_URL_SCHEME"
EDIT: Hitting the Back button helped this time around, but hadn’t accomplished anything last month.
I also use Edge at work at haven't had a problem using it. I actually just ordered a piece of equipment while using Edge.
Same here. Edge, Chrome and Mozilla only render a footer page and pushes you back to login again. Tmobile phone support (horrible….) said: "it's a known issue with the website." Like, it's obsolete and doesn't get any attention. I can get to my account information the their cell phone app though. Maybe it's Russian hackers f'ing web page things up again.
Same here. Beyond frustrating.
I have this same issue!!!!
This should be embarrassing for a Tech company but apparently TMob just doesn't care. So frustrating and has forced our company to switch carriers. Too bad b/c I liked the tax&fees included but the writing is on the wall, TMob is headed to the bottom… fast.
Still the same issue - I get a blank dashboard, no lines listed, no billing information
No problems using Firefox.
This issue has just about caused me to switch providers, and I've talked to someone in the President's office, to no avail. I'm quite sure they never use their own site. Over time, I've used every major non-Apple-based browser, & have the same issues repeatedly. The site functions like something from mid-90s Internet. It's obviously not a priority: All the mobile companies are in competition for subscribers, & at this point, wifi calls are making coverage less of an issue, so some stasis at churn & burn is likely to win out.
