$10 surcharge for credit card payments

Just call it a rate increase and leave it at that! You obviously think I am too stupid to see through your plan. You knew beforehand that very few people were ready to hand you their banking coordinates. Heck I was already hesitant at handing you my credit card coordinates. I will just count this educational experience as having been s...ed by T-Mobile and will let all my friends and families know about your questionable practice. My immediate family counts sixteen adults. They will receive an email today advising them that, contrary to my prior recommendations, I wish they would not sign up with T-Mobile. T-Mobile thinks I am stupid.

I started a post 4 months ago about this stating it was a terrible choice. After looking at the choices out there I knew I couldn't find an unlimited talk, text and data plan for 2 lines for $70. I just decided to get rid of my wearable line to cover the increase.

MNVO’s are not an option to me.

Nope, a late payment and any penalties would be all on me. Frankly, T-Mobile was my only bill on autopay and solely because of the $5 discount per line and the level of security paying by credit card provides. I'm not sure if you're advocating linking your bank account for the discount or you are willing to lose the discount by continuing with autopay by credit card. I'm on a fixed income so the $5 discount/line was important to me but not important enough to risk my bank account. In addition, I am proud to say that I have always managed to pay my bills on time with no autopays except for T-Mobile. So, I'll just add T-Mobile to my monthly hour sit-down to pay my bills. That would be my piece of mind. Again, to each his own. 

So what happens if you forget to make your payment on time and get hit with a reconnect charge? Is it going to be Tmobile's fault for the late payment?

Personally, I'd rather have the piece of mind that the bill is going to be paid on time through autopay even if it's 2 day early.

That's fine. You can call it what you like. But if I pay by credit card I have not forfeited anything. I will not give T-Mobile my bank account number in exchange for the $5 per line. The repeated security breaches to their systems has proven to me that they cannot be trusted with my banking info. Since I will not get the discount when I pay by credit card, then I will get off autopay and they will not get my payment payment 2 days earlier than my due date. I am only sharing what I have done and how I see things. To each his own.

It is not a surcharge or rate change.  You are forfeiting the Autopay discount.   

Fcc complaint wrote:

https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223

Under billing:

Facturación: Issues with your provider about advertised rates, service charges, taxes, fees, surcharges, lifeline, inmate calling.

I filed based on the above. This will start the ball rolling. Like I said before, I'm not foolish enough to think that based on my complaint I will get the $5/line back. But I'd like T-Mobile to feel the money grabbing effect this action will have in the long run. And every little bit hurts.

https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223

Under billing:

Facturación: Issues with your provider about advertised rates, service charges, taxes, fees, surcharges, lifeline, inmate calling.

I filed based on the above. This will start the ball rolling. Like I said before, I'm not foolish enough to think that based on my complaint I will get the $5/line back. But I'd like T-Mobile to feel the money grabbing effect this action will have in the long run. But every little bit hurts.

Bummed about being forced to not use a credit card with T-Mobile. The credit card covered my insurance on 2 devices. Will T-Mobile now give me free replacement insurance on two iPhone 11s? Or is it another transfer of value from the customer to themselves?

What would basis/process for filing FCC complaint?