20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.

The first couple years of t mobile were ok, but now idk who changed the system but hour long waits, no one keeps their word even w proof, no one give u call backs when they say, if line drops no one care to call back.  They hang up on u constantly for no reason , n tell u cant speak freely on phone or they will hang up to avoid helping you ... ill never buy anything from thid company again.