Forum Discussion
2G Phaseout Free phone to customers still using 2G phones
I got a letter from T-mobile saying that one of my phones is for 2G and since 2G is being phased out, I can get a free phone. I went to the "Corporate" T-mobile store (261 N Springboro Pike Rd, Dayt...
Thank you for the letter. It does provide the context that I needed to know exactly what you are looking for. That letter is for our limited time Network Retirement offers. It can be super frustrating to have to redo steps, so I want to do my best to reduce some effort on your part. You will need to go back to the store (You can go to a different location if you want). Have them review the Network Retirement: Totally Free Phone Program. They have internal resources that they can review that shows them what to look for on your account and how to process the phone swap so there is not guesswork at all.
I hope this helps!
Hey there! Staying connected is always the goal so we do have a couple programs that allow you to get into 5G devices without paying an arm and a leg. The most popular option right now is the 5G for All offer that allows you to trade in any phone in any condition and get a 5G phone. That one does have a little bit of upfront cost, but the phone is free via bill credits over 24 months.
If you can share more information about the letter or a picture without sharing account details, we might be able to get you more helpful information for your situation.
