Forum Discussion
Account Suspended For Seemingly No Reason
Hi all, I went in to my local T-Mobile store today and 1) Switched from a pre-paid account to a post-paid account (Magenta Max) and 2) ordered the new iPhone 13 Pro. The rep assured me that I wou...
Resolved--had to message a rep through the app to get the issue fixed.
Account activation with device ordered but not delivered creates a temporary suspension, which is a system function for brand new accounts, to prevent the line from being used before device is in hand, and/or maintain tentative status for a brand new account not fully valid in the system yet.
Prepaid to postpaid sometimes creates these conditions while everything moves over.
