Forum Discussion
Cuenta suspendida
If my account was suspended for one week, after week of suspension I pay the full balance due, when will service be restored?
It will be right away. It usually takes a couple of days for T-Mobile to confirm the payment depending on how it was made. You can always reach out to Customer Care at 611 or by DM'ing T-Mobile on Facebook or Twitter to see if that payment has fully processed.
It will be right away. It usually takes a couple of days for T-Mobile to confirm the payment depending on how it was made. You can always reach out to Customer Care at 611 or by DM'ing T-Mobile on Facebook or Twitter to see if that payment has fully processed.
account suspended but no bill was received
My account was suspended for literally 5 mins because I forgot to update my new card for the payment I paid it right away and it was turned back on in 5 mins HOWEVER I HAVE 3 LINES THEY CHARGED ME $60 A LINE FOR A RESTORATION FEE A TOTAL OF $ 180 ADDED TO MY BILL IN RESTORATION FEES!! HOW IS THAT EVEN LEGAL!! I understand some kind of fee but $60 per lines I can't pay that on top of my regular bill who can? I am shopping for a new company TMobile convinced me to switch from at&t it was cheaper in the beginning but every month a new fee seems to show up now I have less lines then I did with at&t and my bill is almost triple with TMobile complete scam company
Emac122 wrote:
My account was suspended for literally 5 mins because I forgot to update my new card for the payment I paid it right away and it was turned back on in 5 mins HOWEVER I HAVE 3 LINES THEY CHARGED ME $60 A LINE FOR A RESTORATION FEE A TOTAL OF $ 180 ADDED TO MY BILL IN RESTORATION FEES!! HOW IS THAT EVEN LEGAL!! I understand some kind of fee but $60 per lines I can't pay that on top of my regular bill who can? I am shopping for a new company TMobile convinced me to switch from at&t it was cheaper in the beginning but every month a new fee seems to show up now I have less lines then I did with at&t and my bill is almost triple with TMobile complete scam company
When a payment fails, autopay automatically gets disabled.
Emac122 wrote:
My account was suspended for literally 5 mins because I forgot to update my new card for the payment I paid it right away and it was turned back on in 5 mins HOWEVER I HAVE 3 LINES THEY CHARGED ME $60 A LINE FOR A RESTORATION FEE A TOTAL OF $ 180 ADDED TO MY BILL IN RESTORATION FEES!! HOW IS THAT EVEN LEGAL!! I understand some kind of fee but $60 per lines I can't pay that on top of my regular bill who can? I am shopping for a new company TMobile convinced me to switch from at&t it was cheaper in the beginning but every month a new fee seems to show up now I have less lines then I did with at&t and my bill is almost triple with TMobile complete scam company
Well I’m pretty sure you are charged 20 dollars for 3 lines totaling 60 as their restore fee is 20 per line up to 3 lines.
Emac122 wrote:
My account was suspended for literally 5 mins because I forgot to update my new card for the payment I paid it right away and it was turned back on in 5 mins HOWEVER I HAVE 3 LINES THEY CHARGED ME $60 A LINE FOR A RESTORATION FEE A TOTAL OF $ 180 ADDED TO MY BILL IN RESTORATION FEES!! HOW IS THAT EVEN LEGAL!! I understand some kind of fee but $60 per lines I can't pay that on top of my regular bill who can? I am shopping for a new company TMobile convinced me to switch from at&t it was cheaper in the beginning but every month a new fee seems to show up now I have less lines then I did with at&t and my bill is almost triple with TMobile complete scam company
I’m a little late to the party here but I’m pretty sure as long as ur still a customer that’s a fight worth fighting there are multiple reasons why they should absolutely not have charged u that amount 1st off if they have been bilking customers in this way someone needs to file a class action lawsuit arguing that simply because ur account is currently holding 3 separate lines with different phone numbers does NOT mean u hold 3 separate accounts as I’m sure that they are all covered under 1 account number or they wouldn’t ALL have been shut off I truly hope u did not pay that at the least I hope u called and they removed it but how many ppl paid wow mega class action just wow
