Forum Discussion
AMERICAN CUSTOMER SUPPORT
I recently switched my wife's service from ATT to T Mobile. If I cannot speak to an American customer service rep, I am going to cancel everything T Mobile. It took my over 3 Days to finally get everything done and I am still encountering all kinds of issues the main one being that I cannot login to my account which I know was set up. There are so many other things that they are too numerous to mention here. If anyone has any suggestions on how to accomplish this feat, please let me know.
I don't know what to suggest, T-Mobile made the decision to offshore the bulk of their customer service. The results have been nothing short of a disaster. I haven't needed to call them in quite some time. Last time I spoke with a CSR they were in Birmingham, AL.
Your quick reply is welcomed but not of any use to me. I would not be caught using either of those two platforms. What I really want is a phone number as I am from the old school.
contact them through either Facebook or Twitter. higher tier support than the call in agents not to mention a much higher completion rate compared to the call in agents.
