Forum Discussion
Assurant Damaged Device Returned - Not Recived
I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it. I received the replacement and returned my damaged phone on 2/7/2020 via U...
Complaining to the BBB is the way to go. There's a whole resolutions department that fields Better Business Bureau complaints. This is not uncommon -- though whoever is in charge of warehouse operations does not seem to have this issue on their radar/care about it as its been going on for years.
I complained to the BBB and the matter was resolved within days.
From now on, always get some sort of receipt with the weight of your package if needing to send a device back.
