Forum Discussion
Authorized User vs Full Access
Please forward this complaint to the correct department. My son had issue with his cell phone and needed a new one while he was at college. After we struggled through the process and finall...
Yea, outsourcing companies to call centers with people that don't even know what the hell they are doing and just BS you even after you call them out and give the evidence to facts is just disgusting. one took over an hour with them running around and having us on hold to repeated holds and having us run with their gimmicks and games. The account holder was there on a three way, and they just lie to BS their accountability and responsibilities. I just got off the phone again.
T-mobile is sadly not the grade-A start-up it once was. Get those people fired, get some people that actually care and in.
The "supervisor" didn't and never could do anything.
Also, call during only US business hours. Even then... Nepostism and just filling the ranks. Ridiculous. They ruin great brands and names, companies and entities.
