Forum Discussion
Auto-pay failed and lost service
Some basic details to start: I am pre-paid, with auto pay set up to go through monthly. The payment method is valid, and lately I haven't had issues with auto-pay doing its thing. 4 or so times i...
Hola @juniper114
I am so sorry to hear that you have had issue with your autopay not deducting the funds in time causing you to lose service 😥 We are currently aware of this issue and are working on a fix but we do not have an ETR at this time. In the meantime, if this issue occurs, the best way to resume service is by making a manual payment as you have been doing.
@nicolehuertas92 - I am super sorry to hear you are running into this issue as well! Is your service still suspended? If the line was suspended and then you made a payment after, it can take up to 2 hours for the payment to process and service to restore.
@heyhew - We would never revert your service back to your old carrier. If you are still being charged through your previous carrier, I would recommend you reach out to them to see why they are still billing you.
