Bait and Switch Fees

stevetjr wrote:

Then yeah something doesn't sound right and would definitely reach out to T-Force on FB. 

 

Yes I would also agree that there are "traps" like when you get some promotional offer and they hope you forget the date it expires and you get a new rate.  I can tell you that every time I have gone into a store to buy something or make changes they are always very good at explaining what charges and fees if any are associated with them.  If you do a bit of reading on the CEO of T-Mobile you will see though that is not his style and most all of the changes you have seen in the cell industry over the last 4 years (including the other 3 carriers) are all do to him.  When he first took over he made the comment that yes he owes it to his shareholders to make a profit but pointed out that Verizon was making a 55% profit margin on it's customers which he said was robbery and a few other things the forum filter won't let me type LOL.  He got rid of roaming fees, contracts and most the other stuff you would typically expect from a cell carrier.  You will find he is exceedingly honest almost to a fault and has no filter and like on the latest NetFlix promotion when asked why it wasn't available to the old SC plans or the new +55 TMO One plan he was frank and said because it's just not financially possible with plans that have a base price that low.

 

Hope they can get it fixed for you.

And yet they merged with the devil carrier itself - SPRINT! Who my husband and I escaped from to T-Mobile. Only to turn around and find that the year of decent service we finally got was the last T-Mobile could promise once they sold their souls. T-Mobile is simply Sprint in drag and bad drag at that.

sfgower wrote:

I made a mid cycle change. prior to making the change, T-Mobile agent told me change would cost $20 per month extra.. Few weeks later new bill arrived  Next bill was $101 more!!! Called T-Mobile twice. Both agents said (in poor English) that the bill was correct, but neither of them could explain the $81 difference. They would just endlessly repeat that it was a "mid cycle change" like that was an explanation. Finally I called the cancellation department and the agent there gave me a credit of $80. He too could not explain the $81 difference, but was honest saying he did not know.. What is clear to me is that there is massive mid cycle change penalty if you shift to a more expensive plan. T mobile should really fix this. Finally, it took 2 hours on the phone with T-mobile  to get this corrected, plus an unhealthy amount of stress. 

I just ran into this same thing.  We had a 25 increase in a plan change (which you think the agent would've mentioned, that was up-selling the new plan?), yet they changed us 57.70 for a "mid cycle rate change" (in addition to the plan upcharge).

I asked pretty much the same thing, “what is this fee and how is it calculated”, to which they’d just reply over-and-over, “that’s for the mid-cycle rate change”, they must’ve said this at least 20 times, in response to asking what/how it was caclulated.

I ended up getting a credit for it, after an hour of this stupid back-forth thing, but I still was unable to get an answer to what/how this fee exists?  It SEEEMS like I should be able to find this in a terms-and-conditions document, somewhere, but I'm sure not finding it.  Aren't they required to disclose what you're being charged for, beyond some vague term?

Has anyone ever gotten a real answer for what this charge is, how it’s calculated, and where it’s documented?