Forum Discussion
Bait and Switch on Rebates
A month ago we talked to a sales agent for over two hours to nail down a deal. We were rolling over 5 lines and swapping one old phone for a new phone. We were responsible to return the old phone and...
SAME HERE!!!! They're terrible. I've been waiting since OCTOBER for a rebate card for three lines. Over 2k promised to pay of Verizon phones. Nothing but constant runaround for 6 months straight. They guy that sold me got a promotion and never looked back. Wish we never left ATT. I thought when we switched to Verizon that was terrible but T-Mobile is just as bad. CUSTOMER SERVICE IS A JOKE!!!!! ZERO HELP. I've waited this long without reporting them. I'm over it. I'm filing a complaint with the FTC. You shop the same. Being nice gets you nowhere with T-Mobile. I only put it off for the hassle of filing the complaint by and to give them an opportunity to fix it. The guy that stuck me got a promotion if that gives you hope….Sarcasm. But what could take longer than waitron T-Mobile? Hate I switched from ATT.
