Forum Discussion

karenkranz19's avatar
karenkranz19
Network Novice
4 months ago

Billing Assistance

I have been overbilled for several months and was promised a refund. For the past several months, I have been "patiently waiting" for assistance. This has been a frustrating experience since your Philippines employees aren't trained to provide the assistance I need.

How can I be connected with someone who has the authority to assist with my problem? 
So far, several of your call center employees have deliberately disconnected my calls when they have not been able to help me resolve my billing problem.



 

 

 

3 Replies

  • syaoran's avatar
    syaoran
    Transmission Titan
    4 months ago

    You can try reaching out to the T-Force Team by sending a DM to T-Mobile on Facebook or Twitter/X. 

  • karenkranz19's avatar
    karenkranz19
    Network Novice
    4 months ago

    I actually didn't file a complaint. I had a "representative" identify that I was overbilled. 

  • gramps28's avatar
    gramps28
    Router Royalty
    4 months ago

    Unfortunately the T-Mobile terms and conditions states T-Mobile will only refund 60 days from when the complaint is filed.

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I have been overbilled for several months and was promised a refund. For the past several months, I have been \"patiently waiting\" for assistance. This has been a frustrating experience since your Philippines employees aren't trained to provide the assistance I need.

How can I be connected with someone who has the authority to assist with my problem? 
So far, several of your call center employees have deliberately disconnected my calls when they have not been able to help me resolve my billing problem.



 

 

 

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I have been overbilled for several months and was promised a refund. For the past several months, I have been \"patiently waiting\" for assistance. This has been a frustrating experience since your Philippines employees aren't trained to provide the assistance I need.

How can I be connected with someone who has the authority to assist with my problem? 
So far, several of your call center employees have deliberately disconnected my calls when they have not been able to help me resolve my billing problem.



 

 

 

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You can try reaching out to the T-Force Team by sending a DM to T-Mobile on Facebook or Twitter/X. 

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I actually didn't file a complaint. I had a \"representative\" identify that I was overbilled. 

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Unfortunately the T-Mobile terms and conditions states T-Mobile will only refund 60 days from when the complaint is filed.

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