Forum Discussion

Network Novice

4 months ago

Billing Assistance

I have been overbilled for several months and was promised a refund. For the past several months, I have been "patiently waiting" for assistance. This has been a frustrating experience since your Phi...

syaoran

Transmission Titan

4 months ago

You can try reaching out to the T-Force Team by sending a DM to T-Mobile on Facebook or Twitter/X.

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For the past several months, I have been \"patiently waiting\" for assistance. This has been a frustrating experience since your Phi...","body@stringLength":"602","rawBody":"

I have been overbilled for several months and was promised a refund. For the past several months, I have been \"patiently waiting\" for assistance. This has been a frustrating experience since your Philippines employees aren't trained to provide the assistance I need.

How can I be connected with someone who has the authority to assist with my problem?
So far, several of your call center employees have deliberately disconnected my calls when they have not been able to help me resolve my billing problem.

","kudosSumWeight":0,"postTime":"2025-01-02T18:14:45.961-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:162172_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":126},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

"},"Conversation:conversation:162172":{"__typename":"Conversation","id":"conversation:162172","solved":false,"topic":{"__ref":"ForumTopicMessage:message:162172"},"lastPostingActivityTime":"2025-01-03T02:50:29.822-08:00","lastPostTime":"2025-01-03T02:50:29.822-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:162172":{"__typename":"ModerationData","id":"moderation_data:162172","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:162172_1":{"__typename":"Revision","id":"revision:162172_1","lastEditTime":"2025-01-02T18:14:45.961-08:00"},"ForumReplyMessage:message:162190":{"__typename":"ForumReplyMessage","id":"message:162190","conversation":{"__ref":"Conversation:conversation:162172"},"author":{"__ref":"User:user:153003"},"revisionNum":1,"uid":162190,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: Billing Assistance","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:162190"},"parent":{"__ref":"ForumTopicMessage:message:162172"},"body":"

You can try reaching out to the T-Force Team by sending a DM to T-Mobile on Facebook or Twitter/X.

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You can try reaching out to the T-Force Team by sending a DM to T-Mobile on Facebook or Twitter/X.

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