Forum Discussion
BOGO buyer beware
On Oct 16, 2017 my wife and I went to a T-Mobile store to sign up for phone service. We also purchased 2 new Samsung phones because they had the bogo deal. I asked the salesperson two different t...
Apologies for the delayed reply! I was out for a few days, and then the long weekend added some extra time away. It must have been doubly frustrating learning about the promotion steps online. I'm wondering if working with a team with account access might yield an escalation opportunity for this promotion? I know that we're outside of the 30 day timeline since the purchase was initially made, but it does seem worth investigating, just to be sure! We'd want to take a look at your account details to see if there are any opportunities to make this right. It would definitely be preferable to come to some kind of resolution, rather than leave you stuck with no recourse at all.
We're not able to verify your account and take a look from this public forum, but if reaching out online is your preference, our T-Force team -- social support on Twitter and Facebook -- do have a secure platform to authenticate your account and look into this further. For a promo like this that may have played a large part in your decision to switch, we want to see if there's anything that can be done to help. If you're active on either of those social media channels, you can send a DM to @tmobilehelp on Twitter, or send a Message on Facebook to reach the T-Force team.
I'm sorry for the way this played out -- I sincerely hope we're able to come to a resolution.
