Forum Discussion
Caller ID issue also
Ive had this issue for years. When we switched from Verizon to Tmo, we were under my daughter in laws plan. After 6 months or so we switched to our own plan. I went into our account and assigned ever...
All T-Mobile can do is to rebroadcast the name-number association. They can't go out with a gun and force other phone companies to update their databases. The way it works is that all the company who receives the call gets is your number. They then lookup the name in their database, using the number. There's a regular process whereby companies send out new name-number associations but there is no process to force other companies to update their databases. BTW, names stored in the phone override what the phone company sends out. So people need to also check their phones.
One thing you can do is to make small changes in your name in T-Mobile's account page. (e.g. John Doe vs. John G Doe). When you do this it broadcasts a new name-number association to the various companies. You don't have to talk with CS or argue with them. Do it once a week. 17th time's the charm.
