Forum Discussion
Caller ID says someone else's name
When I make a call from my cell phone to a landline in Texas, another person's name is displayed on the caller ID. How can I change it to my name?
As snn555 mentioned, caller ID when mixed with a landline can be an uphill battle to get changed. However, it may be possible to have it updated depending on the landline carrier. Have you contacted us via 611 or T-Force through Facebook/Twitter to see if we can get it updated on the backend yet? If not, that's the first step I would take.
I am also having the same issue, it has been going on for 2 months, i have talked with everyone from first level support, to supervisors, to corporate office everyone said that it will be fixed in a few days but it does not get fixed. now i am being told that is is a 3rd party issue that Tmobile works with on caller id's and they gave me a number to contact their vendor, now this is what i pay Tmobile to do but they are telling me to call them!!!! of course they do not answer the phone so you will be stuck with this issue, when a vendor is unable to perform usually they get replaced. but nuestar. gets to continue mess with our accounts and Tmobile is doing nothing to fix it, I am suppose to call there vendor. so if you think that Tmobile is going to fix this, then let me tell THEY ARE NOT.
