Forum Discussion
calls from jail
so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else
- JloveNetwork Novice
Juba'sGirl wrote:
I have been having the same issue on one of my Tmobile numbers and the other one is working Fine. But in the scam shield app, there is a place that allows you to add numbers to always receive calls from. I don't know if it will work yet, BUt I am trying it right now. I added GTL number to always allow and I am waiting from my Husband to call that number. Lets keep our fingers crossed
I’m having the same problem rn If you don’t mind by asking did you ever fix this problem?
- JaszyNetwork Novice
It's wild to me that it's been problems with T-Mobile and inmate calls for this long. I just recently started have problems. I get the incoming calls but I can't select "1" to accept the charges. I've tried literally everything I'm sure my bestfriend thinks I hate him I haven't been able to answer his calls for a little more than a month. It suck's I can get the calls but I can't accept it. And I don't have the resources to just change phone companies right now.
- BonbonhiRoaming Rookie
Jazzy, try calling Securus about not being able to push 1, it's a known issue. 972-734-1111 good luck. This is indeed frustrating!!
- VFNFNetwork Novice
I been having the same problems. First that call Securus telling them that the calls were not coming through after 6 PM for some reason they told me had to do with T-Mobile so I called T-Mobile T-Mobile did a diagnostic check did everything everything came out good so they forwarded me to their senior technician to see if they can figure it out Unfortunately they were unable to figure it out so they transfer me to Apple Apple did a diagnostic and also did a screen sharing to make sure all of my settings for spam calling was off the Wi-Fi calling was off so everything came out good on there so I called T-Mobile again. I told him listen I'm not getting any calls past to talk and now when I get regular calls from iPhones, it comes up as FaceTime audio And I wasn't receiving calls for some reason past 6 PM. It was like I had only eight hours to use my phone. I was advised to do a network reset so I did that after that it was still not working so I would advise delete all my focus Options I did that second option was transfer all my files and pictures to a computer or a laptop and do a factory reset and guess what it still didn't work. So the next day I said you know what maybe the phone so I went to T-Mobile went and purchased the whole brand new phone And it still doesn't work so I'm unable to speak to my husband because the calls are not coming through and everyone is blaming everyone is blaming T-Mobile T-Mobile is blaming securest then T-Mobile is also blaming Apple the software update thing. No one knows what's going on the problem is I still cannot receive calls past 6 PM so I need someone to give me an answer on what to do because I just spent over $500 that didn't need to be spent. So there's something wrong and someone needs to fix it.
- CiiZiiNetwork Novice
We were seeing the issue where the prison phone call would basically not ring the phone, but just go right to voicemail. Tried all the things that are detailed in many places regarding this issue... turn off scam blocking, etc.
Eventually we figured out a workaround to allow prison calls to a Tmobile phoneline.
I'm not going to do a detailed process, just the basic steps:
1) Set up a gmail/google account if you don't have one. Tie your tmobile number to this account.
2) Then get a google voice number https://voice.google.com
3) Set up your tmobile number within Google voice - might already be there from step 1.
4) Set google voice number to forward to the Tmobile number.
5) Ensure the prison has the google voice number setup in the authorized list.
6) Prisoner now calls the new google voice number and it rings on your Tmobile line.You can do this all from a PC, or could probably also do it from Google and Google Voice apps you can put on your phone.
NOTE - you need to use the google voice number at least once every 30 days to keep it active. You should get a reminder in gmail if you don't. You can keep it active by simply going into voice site and sending a text from the number or doing a call.
Contenido relacionado
- Hace 9 meses
- Hace 3 años
- Hace 4 meses
- Hace 6 meses