Forum Discussion

magenta4385574's avatar
magenta4385574
Network Novice
Hace 5 años

Cancel 1 Line

I have called the 611 number and waited long periods of times in order to reach out to customer service in order to cancel 1 line that is on my plan. May I please have an alternative way to cancel 1 of my lines because I do not wish to continue service for one of my lines as I am not receiving payment for it.

  • Unfortunately, I don't see any other way to cancel the line. We need to have you verify your account and I don't believe that option is available online. You're welcome to reach out to our T-Force team through the Facebook and Twitter links on our Community-2153​ .

  • Gregor's avatar
    Gregor
    Roaming Rookie

    If the car was paid for and I had insurance, no problem.  But if I had internet service for the car so I could have Google Maps, music, telephone, and I want to cancel the internet service, but the provider will not cancel, is that right, Gramps?  By the way, I'm a grampa too, old enough to know when I am being ripped off.  Things were simpler before all the hi-tech: land lines, manual windows, look at a map on paper to know where you are going.  Fewer ways for the multi-nationals to get into your wallet.

  • gramps28's avatar
    gramps28
    Router Royalty

    You still need to pay for the phone if it was stolen if there's a balance on the phone.