cancel serviese

Your post is uncomprehensible.

I would like to cancel service of my mobile number

My plane pay as you go

I did not use my phone number since  9/9/2016

i tried to contact T-mobile through the phone by dialing 611 no luck also T tried the international number also I can not get connected

now the question is

Is there another way to cancel it?

please advice

Gracias

Since you were on a pre-pay plan - there is nothing for you to do.   Your service was obviously cut off a few months ago - which is why you can't use it.  You shouldn't be getting any bills.

thank you for the reply , but still I have balance and it is deducted each month

January will be the last month for the payment then it will be zero

does this will be the end and I will not pay anything more in the future

please advice

thank you

Once you reach a zero balance, your service will be disconnected at the end of the billing cycle.

This is a user's forum.  It sounds like, maybe, you financed a phone thru TM?  If you have an account number to refer to you could always contact CS via TM's 800 number.

e2k wrote:

Once you reach a zero balance, your service will be disconnected at the end of the billing cycle.

You mean once the balance drops below $3.00 (the monthly fee of the Pay As You Go plan), don't you?

Once the balance drops below $3.00 and that month of service ends, is there a grace period during which the phone number is out of service but T-Mobile keeps the phone number available for reactivation?

ghalbader wrote:

thank you for the reply , but still I have balance and it is deducted each month
January will be the last month for the payment then it will be zero
does this will be the end and I will not pay anything more in the future
please advice
thank you

I hope you don't have a credit or debit card set up in your account for automatic refills.

the below information is from my account status and it said account active do you think is because there is a balance in the account?

gracias

Saldo de la cuenta: $3.00

Monto del próximo pago:$3.00

Fecha de la próxima recarga:01/27/2017

Configuración de pago automático:DESACTIVADO