Cancellation dirty tricks

pleasecancelmyaccountTM wrote:

These people are crooks. I spent an hour on the phone today trying to get someone to unlock my handy dandy Takeover Protection, which they sell to you as a free service when you buy a phone, saying it will keep people from hijacking your phone number. What it will really do is allow TMobile to hold your phone number hostage not allowing you to switch to a new carrier while they make you jump through all kinds of nonsense hoops in order to turn their wonderful "service" off, sitting on hold for 15 minutes at a time while I get juggled from one customer service agent to the next. I can't wait to get away from this company. I have been with TMobile for 17 years straight, they should be rolling out the red carpet for me and instead I'm getting this nonsense runaround about removing a simple function from my phone. This is horrid customer service and I will not give these people my money any more. 

So do you think they think we're really that stupid or do they know we know what's up and they just don't give a shit/do it anyway? Serious question. Their tactics are so obvious it's like their policies were written by a classroom full of freshly pubescent teenagers bored and feeling a little twisted after they all got detention the same day.