Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Intenta nuevamente más tarde".
Customer Service was no help. I was told that there was an update going on and to try again later.
I also tried different browsers and changed the password. Problem not solved.
Can anybody help resolve this?
¡Gracias!
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
Thanks, that link worked.
helpdesk wrote:
After trying various solution visiting directly this login page solved my issue:
https://prepaid.t-mobile.com/account-landing
Does not work for me. I get the wires crossed message.
