Forum Discussion
Can't change line nicknames...
As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end, but on my end, whether in my account on the Web site or on the app, the nickname stays the same (incorrect)...
No matter what I do I can't change the nickname.
Any others out there encounter this problem and have come across a fix?
Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78​if you have not already done so, please Contáctanos so that we can get a service ticket open for you as well.
Add me to the list of those affected! Same thing here. Attempting to update the name under Profile results in the last name showing as the first name and the last name being null.
The Digits fix did work but only for the first name. T-Mobile really needs to fix this...
Same here - interesting enough the lines I bought new on our plan are correct but the phones I ported over from Verizon don't save after I change them? Nor can I change "unknown device"?
When I click Line Settings the table to the right is completely blank. I am unable to edit the line names as I was before.
My package was sent to the ups facility for pick up without my last name. Now i can't pick up my package. Has anyone had this problem? I called t mobile and they said the only way you can receive your package is it goes back to the sender. Ups has a policy of leaving a package for 5 business days and then it can go back to the sender. I have to wait another week for my iphone 11 for no reason.
4 years later, in 2021, the primary account holder still cannot change the names/nicknames associated with each number on the account! @tmo_chris I've requested for changes several times on the phone and each time was promised that it would be changed (because the website/app doesn't have this feature) but after a day or two, nothing has happened. I'm just tired of the fact that something this simple shouldn’t take years to fix.
