Forum Discussion
Can't change line nicknames...
As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end...
Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78if you have not already done so, please Contáctanos so that we can get a service ticket open for you as well.
4 years later, in 2021, the primary account holder still cannot change the names/nicknames associated with each number on the account! @tmo_chris I've requested for changes several times on the phone and each time was promised that it would be changed (because the website/app doesn't have this feature) but after a day or two, nothing has happened. I'm just tired of the fact that something this simple shouldn’t take years to fix.
