Can't create T-Mobile ID

Freegirl23 wrote:

"The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution."

HeavenM, 

No, it is not resolved and all the tickets in the world aren't resolving it. If you don't know what you're talking about then don't talk. I've been trying since March to get a T-mobile Id. The last time I spent an hour and a half only to be told it's a known issue and the engineers are working on it. 

As long as they are filing the ticket for the right thing, then it is fixed in a few minutes. Working on the same issue for that long can be extremely frustrating, so I can see why you are doubtful of a fix. Have you reached out to our T-Force team by sending a direct message on Facebook. They are a favorite contact method for folks here on the Community. You can tell them you are having issues getting the T-Mobile ID registered for your internet only account and you need a ticket filed for MyT-Mobile Registration issues. I have seen this ticket in action myself, so I know it works. I have a feeling the reps you were in contact with previously were filing the wrong ticket.