Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
Freegirl23 wrote:Thank you for the offer, but I'm uncomfortable using Facebook for something customer service should be able to do. I should be able to call T-Mobile's customer service to get what I need otherwise T-Mobile needs to find a way to resolve this issue through customer service. On Redditt, I've read about people who haven't been able to create an id since T-Mobile rolled out this service. I don't understand how Facebook T-Mobile reps can fix something that telephone customer service reps cannot.
I can see why you would be uncomfortable with trying to reach out again and especially to another customer service portal. I know there is a fix and I am 100% willing to help you.
How do you get ID without a T-Mobile phone number (for Home Internet) | Comunidad de T-Mobile
I am linking that thread to show that I can get this fixed for you if you are ready to give me the chance. Send me a DM and I'll work some magic for you. :)
