Forum Discussion
Can't download bill anymore!
Hello. Disgruntled customer here... Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "...
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
I've used the app and three different browsers, still can't download my bill. Tmobile in my opinion has been the worst as far as service and customer service. When I originally joined i was told they would pay off my last phone bill as a promotion for switching, that never happened. Then they didn't cover my phone when it became damaged even though i had insurance. Now my personal information is all over the web because they got hacked and you can't even do something as simple as downloading a bill. I'm done, going to at&t this week
