Can't get Tmobile and Assurant to agree on my coverage

Hola,

I was reading you story about your experience with carrier insurance @pamhampton im sorry you are going through this. I have been in your shoes before and the process with carrier insurance can be awkful! I highly recommend buying your devices and getting insurance through Apple (if you are a apple user) They have the same offers as you would in any carrier store, they accept trade ins and most importantly their insurance is way better! It covers accidental damages, gives software and hardware troubleshooting support right inside their stores!! Its a less stressful process, CHEAPER and you get better support!!  If your sons phone is a apple product, go visit the genius bar.. you're still under limited warranty and they do repair/replacements on the spot. Then, cancel carrier insurance and get AppleCare + ! But its not a apple product then im sorry..