Can't make any payments on T-Mobile website

megid0nt wrote:

plins wrote:

Bwahahaha.  So, I've been trying to get the darn Prepaid account form on the website to work all morning.  I tried in Firefox, Chrome, and Edge and kept getting an "invalid request" error (super helpful) after submitting my payment details.

 

I looked at the response coming back from the form (looking via Network tab in Firefox/Edge debug tools) - its seems there's a validation error with the month of my credit card.  It didn't like the leading "0" of the month value.  July = '07'.

 

I was able to pay via phone (they were very patient, but were like “yeah yeah crazy person, you don’t know how to use the internet, would you like us to walk you through the form”).

 

In short, I can't make a payment online because of incorrect values in their month dropdown and subsequent validation.  This new update is not very well done.

you're brilliant - this led me to find a solution. Add your card as a saved payment method and then use the saved card you just added to pay and it goes through.

Tried - still didn't work. This is so pathetic and cheap engineering - this should NOT be a persistent issue for MONTHS - why is T-Mobile so CHEAP and LAZY when it comes to RESOLUTIONS - I have tried multiple web browsers and different cards - and just tried your work around to no avail - just a blank box with a pink button - the same result if I manually enter the payment method or use the saved one - tried Google, Incognito, and Edge - sad