Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
I am terribly sorry! Was our care team able to get a support ticket opened for the online issue? Also, if the site is not working for you, we will waive this fee and it is only $20. You can let the agent you speak with know to check internal doc DOC-421385#subhead4 for all the info they need.
