Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
I am terribly sorry @magenta5204196 😥
This is definitely a hiccup on the web side with your specific account. The best way to get this resolved is with a support ticket filed by our care teams. Since you have already had a few filed for you, we should definitely have some sort of update for you. We unfortunately cannot see customer accounts here on a user forum but if you have a Facebook or Twitter account, you can use the links in my signature to message our T-Force team. They will be able to pull up your account and see a full history of the support tickets you have had opened.
