Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
@tmo_chris I don't think it is with a specific account, not sure if all above are the same but I have been checking since they night they opened pre-order and keep getting the same error or the "oops" error mentioned in the previous post, I have got both. You can briefly see where is starts to ask you the condition of the phone then this message populates over the top.
On a side note, I can't even get myT-Mobile to even open on Chrome right now, I get "bad request" weird. This site works on Chrome as does main T-Mobile page but myT-Mobile won't, I have to use ME, FF or IE.
