Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
I think I have found a solution to this issue. After dealing with this for 6.5 hours with a retail store, online messaging, telephone CSR's and finally the TMobile Twitter Support team, I tried using an old ZIP CODE while checking out..... and it worked. I moved over a year ago... I used my current address, but changed the ZIP CODE in the billing portion to my old zip, and it worked. I have had the same issue with Chevron gas as well..... my address is current in all of my banking institutions and bills. This was an enormous hassle and waste of time - this needs to be corrected immediately - there is no reason so many people should be having these issues due to a faulty payment services system.
