Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
I was running into that very same issue earlier in the evening. I waited an hour or so while I ate dinner and cooled my jets because I was about to punch a hole in my monitor. At one point, I got an error telling me that I was not eligible for an upgrade... once I was finally able to get back to the payment screen, I used the old zip code. Seemed like a long-shot at the time - shocked it was the thing that was holding me up. I mentioned the issue to the CSR who was helping me via Twitter and asked they look into it and maybe give it a try to troubleshoot this issue. At the end of the day, it appears to be an internal issue with the company they use to process their credit cards.
