Forum Discussion
Can't upgrade my phone online - why?
Has anyone else experienced this? I have a Galaxy S7 Edge and my husband has a Galaxy S7. We also have an old plan (Simple Choice). We are finally ready to upgrade our phones to the S21, but when I t...
if i were to guess i would either go with theyre wanting to try and upgrade you away from the old plan you are on OR they bumped the security and are wanting to try and get some sort of identification in order to ensure that its in fact you guys…
again im only guessing...you might try contacting TMO via FB or Twitter..have you called in to see what they say?
