Forum Discussion
Charge me twice for the same bill
I have been a T-Mobile customer on July 10th and I switch my phone number from AT&T to T-Mobile on that day. After a few days, I have received a mail from T-Mobile about current charges. I mail a...
Sorry to hear that you were charged twice! It sounds like your auto payment went through before your check arrived to us. We can take a look at your payment history and issue a refund if there was a double charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team since they will be able to securely access your account and do a thorough investigation.
I have been with T-Mobile since 2006 and have been experiencing issues with billing in the last 4 months. I know my $139 bill was past due but even if they added another $139 for a past due bill that is nowhere near the amount they keep billing me that I keep paying. Example: I made $354.33 worth of payments between 1/22 and 2/9, $239.21 between 1/5 and 1/15, and another $200 between 11/30 & 12/14. I cannot for the life of my understand how they can claim I am 2 months behind trying to charge me 2 ½ more bills now. I paid $791 over the past 3 months. I should not be behind or if I am, maybe a partial amount for 1 bill. When I made my last payment 2 weeks ago, my balance was $99.21 so how are they charging me $210 past due and $349 with new bill. T-Mobile is becoming a show and I am about to report them to the BBB.
