Consumer protection & accountability

In Nov. 2022 I saw a promotion for a free android phone when you start new service. I called t-mobile and they set me up with the free phone on their lowest plan. I got the first bill and saw I was being billed for the phone, I called T-Mobile and they said it takes two billing cycles. It was then finally comprehended by a supervisor in January after I was stonewalled and gaslighted that the agent set me up on the wrong plan which disqualified me for the promotion, even though that was not my job to know, I was then bullied into accepting $100 credit for a $400 phone I asked to return it and they said no because it's been over 25 days. It took over 25 days for the problem to present itself. I now pay for a phone I don't use, as I told the agent at sign up I would wait to have money for a iPhone if the phone isn't free, but if the phone free I will try it out and get the iPhone later unless I liked the android…. IF THE PHONE IS FREE. I wish I would have just stayed with metro and paid $900 out of pocket for a phone.  No headache no tricky systems and no incompetent agents/supervisors who exploit and bread crumb solutions to give the illusion that they didn't totally rape you so you should be happy. T-Mobile needs a competent customer service trainer and wayyy better supervisors and a better CSR Director focused on T-Mobile having organization and accountability so people can better manage their accounts. T-Mobile sets no type of expectations for the customer it is a company that is highly confusing and a illusion focused on a money grab. People could plan better and stay on top of their bill better if T-Mobile took full accountability and don't need to always win every interaction. The win is having a customer complete a payment plan for a phone, not having to constantly call in because clear expectations are set from the beginning and leadership focused on bringing tech issues to the awareness of directors who can improve the system to be more transparent and communicate in real time with the customer exactly what is happening instead of these hamster wheel tech issues that confuse everybody then ultimately it's the customers fault for trusting and trying to collaborate with T-Mobile. I'm going to pay what I owe and where T-Mobile could have had a customer for life they had one just for a year. Good luck with that business model. I can catch up on my bill but your company will constantly be in a state of tension and stress because your foundation is broken. Going back to metro where I was for 13 years who sets clear expectations and has great CSR representatives with great training and great supervisors.