Forum Discussion
La facturación por tarjeta de crédito no funciona
i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?
I am not seeing any current open issues for online or over the phone payment issues. This is something that we will need to look at with each of you individually for privacy reasons. Por favor contáctanos when you have a moment so our care teams can look into these issues with you.
3 years and 4 months after the original post and T Mobile's online payment system still has this problem. I am on prepaid and I log on every month to make a payment. Sometimes it will take the cc cc num no problem, and sometimes I get the card number invalid message. Exact same card Everytime.
Most of the time I can just log in the next day and it will take it. Unfortunately my service ran out this morning and I went in the pay for the next month, wouldn't you know it, card number invalid. I was expecting a very important phone today, and I am sure I've missed it. Been trying to reload my service all day with no luck. Thanks T Mobile, missing that call today probably cost me a pretty large sum, all because after almost 4 years you still can't seem to get your online bill pay system right. And before you even say it, my TMobile app doesn't work for prepaid folks.
I chose T Mobile because of wifi calling on prepaid plans because of terrible reception where I lived, well, I just moved at the beginning of the month into an area with exceptional service. Too bad this happened the very first time I'm reloading at my new place. Looks like I don't need WiFi calling, the frustration or the headache anymore.
