La facturación por tarjeta de crédito no funciona

I'm having the same problem. I was able to call and make a payment over the phone and they waived the fee for doing so. But this does seem to be a persistent issue so I hope it's looked at on the company's end because with multiple people having this issue it doesn't seem to be about our cards. They were able to take the exact same card over the phone and while I was on hold with her I paid two other bills with that card online.

getting the SAME exact issue. Any answers??

Hey folks! For this specific issue, we will need to pull up your information and verify there are no hangups with your specific accounts. If you have not already, please contact our customer care team so that we can investigate this issue further.

I did I let them know when I called in and they told me they we're able to take the payment over the phone. That was the only courtesy that was offered me. I went back and try to enter it again and was given the same invalid response. Then I went to turn on payment for a monthly automatic draft and it accepted the car with no issue. It's only for singular payments that the minute I enter the card number it processes it as an invalid number. It's not when it tries to run the card, it's as soon as I enter it. As though it doesn't have enough numbers or doesn't begin with the right sequence. Same card is willing to monthly draft automatically through the online system. Same card can be processed over the phone with a person. That feels like a system error

I seem to be having the same issue. I cant make a payment for data with a perfectly valid credit card. It keeps saying  the payment method is invalid. Very very very frustrating. All i want to do is purchase data with funds I have and T-Mobile can't seem to help me achieve that.

Hey Tmo Chris,

your payment system is faulty.

i can't make a payment online or on the phone. I spent a long frustrating two hours on the phone being transferred from one department to the next only to be told I should use the automated system, then even that didnt work.

The card I’m using is valid, it has funds and there are no holds on it.

the fact that only option I have is to either cancel my service with T-Mobile or trek to find a T-Mobile store in a new city I’m visiting is beyond frustrating indeed.

I understand there seems to be multiple people having this issue, we don't have any known issues at this time and we will need you to contáctanos directly so we can take a look.

I understand there seems to be multiple people having this issue, we don't have any known issues at this time and we will need you to contact us directly so we can take a look at your specific accounts to see what is going on here.

@magenta4167428 & @magenta4169091

For this specific issue, we are going to need to access your account. We are unable to do that securely on a user to user forum so please contáctanos when you have a spare moment so our care teams can look into this with you.

I love how tmo_chris  listed this as solved. Its obviously  not an individual issue. ive been with tmobile for over 10 years and i constantly have this issue for months of the year. I have been dealing with it since April. It is not August 2020. This is not solved and its been an ongoing issue with tmobile for years. If you look on google "tmobile online card not valid" is always been a problem with tmobile. They are quick to share your private information with other companies but are not willing to fix their online or phone payment options. The automated system on my phone doesnt work either so every month i am forced to release my credit card information to someone living in another country after being on hold for a half hour. Get it together tmobile and dont list problems as "solved" and say its an individual problem when you arent willing to listen to anyone who has posted this issue.