Forum Discussion
Current Bill charge me 60 for just 15 days of service
Please someone Help
I have existing T-Mobile account with just 1 wearable line and billing cycle 2 of every month.
That means my last bill period was Jan 2 - Feb 2.
Now the Issue:
I have added 3 lines ( 2+ 1 free) on Magenta Max on Feb 15 for $140 monthly for both line.
Now I receive my current Bill for period Feb 2 to Mar 2 and its $280. So basically for just 15 days they are charging $280.
From next billing (Mar 2 to Apr 2) onwards it will be $140. I don't have any issue with that.
But major issue is for my current month instead of charging me for 15 day ($70) they are charging for 60 days i.e. $280
I tried calling customer rep, but no valid explanation. I feel like its a Fraud and need expert advice
I was finally able to get to a helpful representative that was able to credit my account. When they set up my additional lines it somehow got back dated to February…I would suggest to maybe call again. I am not sure if it is a training or system issue, but definitely something that needs to be corrected on T-Mobile's end.
The same thing just happened to me. I set up two new lines to an already existing account on March 5th. I was billed Feb 6 to March 5 for all three lines, for two full months ($280). One for 2/6-3/5 and one for the current month. This makes no sense to me when I only had my additional two lines for less than 12 hours of the 2/6-3/5 billing cycle. Definitely smells like fraud to me!
The first billing cycle is always hard to understand.
