customer compliment

The following was from Ashley in Tampa.

Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me. Thanks for being a part of T-Mobile, America's leader in 5G coverage - Ashley

I just want to say Ashley was amazing!! We were trying to follow up with a claim with Assurant (who is a terrible company to deal with. It took us three 8-10 hour days to handle my last claim.. and this current claim was processing for a week.). We contacted Assurant, and they kept sending us to t-Mobile. I was connected with Ashley, and during a 3 way call was disconnected. She called me immediately back. She stayed on the line for the first process with Assurant. And the gentleman said it was complete/ Ashley suggested I check the website tracker before disconnect. It was not complete, she stayed on the phone with me while we reconnected with Assurant. And together we were able to complete the transaction.. Ashley gets 5 stars and 100% would recommend. All of your employees should be like ashley.. she was the best. She saved you guys from losing a customer! Thanks Ashley! 
-Kevin Velez